Table of contents:
1. Briefly about the new universe
Denmark has a new Digital Post solution for mail by public authorities. You will therefore find that your e-Boks has changed its appearance and appear more divided.
You will now see 3 tabs on your e-Boks called:
My overview: Here you can see the latest mail you have received, whether it is mail from private companies or from public authorities. In this tab, it is only possible to see your mail, and moving the mail to folders etc. must be done in the other tabs 'Mail from companies' and 'Mail from public authorities'.
Mail from companies: Here you can see your mail sent to you by private companies, such as your bank, insurance company, or other private companies.
Here you can also find your folders, edit your mail from companies, find and change your accesses, as well as write new mail to private companies.
In addition, the mail you received from public authorities before March 21, 2022 will also appear.
Mail from public authorities: Here you can see all the mail you receive from public authorities. Here you will be able to see all the public mail received before March 21, 2022, as well as the public mail you have received since and will receive in the future.
Here you can also find your folders, edit your mail from public authorities, and write them new mail.
To access this tab, you must have consented to display mail from public authorities on e-Boks.
2. The new look of the e-Boks app
The changes in the e-Boks app are quite minimal. Under 'Mail' and under 'Home', you can still see the latest mail you received, whether it is mail from a public or private sender. However, in order to see mail from public authorities you have to give consent. (You can read a bit more about consent below).
One change is that it is now a requirement that you use mobile access. Mobile access is a password of at least 8 characters of your choice, or a biometric login method, such as fingerprint or facial recognition (TouchID or FaceID on iPhone). One of these must be used when logging on to the e-Boks app. You can read more about how to log on to the e-Boks app with mobile access in this article.
After that, you will be asked to log in with MitID every 6 months to verify your identity.
If you access your folder structure, you will likewise see a difference. Here you can now see a division, as on the website, where you either have to access mail from private companies or mail from public authorities.
3. Frequently Asked Questions
Consent - What is it?
For you to access your mail from public authorities in e-Boks, you must give consent.
If you want to read more about consent, you can read the article here.
Where are my folders?
When you log on to e-Boks.dk now, your starting page will be 'My overview'. Here you can not see your folders. This is because your folders are now divided between the tabs 'Mail from Companies' and 'Mail from public authorities’.
Why do I need to log on to the app again?
Due to the new requirements regarding security and login, users of the e-Boks app must now log in again with MitID to verify themselves and to be able to read mail from public authorities in the app.
It is now also a requirement that you must log in with your MitID every 6 months to verify yourself.
What is mobile access and why should I use it?
After updating the app, it is required to use mobile access when logging on to the e-Boks app. In addition, it is possible, but not required, to use biometric login options, such as fingerprint or facial recognition. Mobile access is a self-created code of at least 8 characters, which can be reset in the app under 'Forgot password' or via the website on e-Boks.dk under the menu item 'Mobile access'.