In this article we will cover how to find a reading access, which you have received from another person or organization in order to read their letters through your own e-Boks account. In this way, you will be able to see and read the mails that you have received access to.
If the reading access is missing in the first place, you will find guidance on how to create it by following this link: https://brugersupport.e-boks.dk/hc/en-us/articles/206788770-How-to-give-others-access-to-your-mail
You can find a reading access either by logging into e-Boks via our homepage or via our e-Boks app. We will show you how for both ways below.
How to process an access on our website
How to process an access on our app
How to find a reading access on our website
1. Log into your own e-Boks account as recipient of the reading access on www.e-boks.dk
2. Click on the tab "Mail from companies" or the tab "Mail from public authorities", depending on the reading access
3. Click on the white box at the top left corner in the e-Boks, so a dropdown appears
4. Select the mailbox to which you have received the reading access
How to find a reading access on our app
1. Log onto the e-Boks app on your private e-Boks.
2. Select "Mail" at the bottom of the app then press the little folder icon in the top left corner.
3. Select "Shared with me".
You will now be able to view whether you wish to select the post via the folders or via the senders by pressing 'All folders' or 'All senders'. After selecting one of these, you will be able to view the mail of the other person or organization, sorted in the way you have chosen.