In the Storebox service, you can receive digital receipts for a number of your purchases.
It is possible to read more about Storebox via this link.
Table of Contents:
1. How to activate Storebox
In order to begin using Storebox, you must first activate/add the service.
1. Open the e-Boks app and log in.
2. Then tap on the 'Plus' option in the bottom and search for Storebox.
3. Select Storebox and tap the 'Add' button at the bottom of the screen.
Please notice! If you already have a Storebox profile, you can log in with this.
Please notice! If you are informed that a Storebox user profile already exists, you must contact Storebox's support on the email: support@storebox.com.
4. Finally, you must add a payment card in order to receive digital receipts.
Storebox is now activated in your e-Boks, and will be displayed in the 'Home' tab.
2. How does Storebox work?
When you pay with one of your added payment cards in one of the stores that offer digital receipts through Storebox, you will receive a copy of the receipt in Storebox. You can view and read this receipt through the e-Boks app or via our website: www.e-boks.com.
To access the receipts via the website, you must do the following:
1. Open www.e-boks.com in a browser and log onto your e-Boks.
2. Go to the 'Mail from companies' tab and select 'Receipts' on the left.
It is possible to see which stores use Storebox through this link.
It is also possible to add several payment cards to the service. To do this, simply tap the gear symbol at the top right corner, then tap 'Add New Payment Card'. Here you can, among other things, also choose how the service should appear on the home screen.
3. Missing receipts
Should you be missing a receipt, you must contact Storebox directly by writing to support@storebox.com.
If receipts are missing, please provide as accurate information as possible:
- An image of the paper receipt including the payment (if available)
- The date and an approximate time of the purchase
- The items that were purchased
- The amount concerning the transaction