If you have forgotten your current password for your mobile access or if you simply wish to change your password, you can do so by following these instructions.
Table of contents:
1) How to change your password using the app
2) How to change your password using the website
1. How to change your password using the app
1) Begin by opening the e-Boks app on your mobile phone or tablet.
2) Select your user in the middle of the screen, as if attempting to log on.
3) Select ‘Forgot password’ in the top right corner.
4) Press ‘Log on with MitID’ and log on with your MitID.
5) After logging on with your MitID, you must type in your new password for mobile access (the password must be a minimum of 8 characters) and select ‘OK’ to save the information.
You are now logged on and your password will have been changed to the code that you created.
2) How to change your password using the website
1) Access our website www.e-boks.dk in a browser and log on.
2) Select ‘Menu’ on the top right of the screen and select ‘Mobile access’.
3) Now select ‘Change my password’.
4) Type in your desired mobile access password and select ‘OK’ to confirm.
Your mobile access code will now have been changed.