Rights of the user for insight and data portability – e-Boks user support

Table of contents

1. Directly accessible information

2. Submitting request for insight

1. Directly accessible information

You may log on to your e-Boks yourself and view much of the information that e-Boks processes for and about you.

Information

Instructions for access

Master data

Name, CPR number

1. Log onto e-Boks.dk

2. Go to 'Menu' > 'Profile - Post from companies' > Select 'Show' in the box 'CPR number'

Login information

Contact information

email, telephone number

1. Log onto e-Boks.dk

2. Go to 'Menu' > 'Profile - Post from companies' or 'Profile - Post from the public'

Documents

The content of these, and e.g. additional information that the user stores in their digital inbox, including archival solutions

Log onto your e-Boks and find the documents in your inbox or additional folders you might have created

You can download all documents:

1. Mark the documents that you want to download

2. Select 'More' and click 'Save as local copy'

3. Click 'Save' followed by 'Save' again to finally confirm download of documents

Metadata

Prechosen metadata pertaining to your documents

1. Log onto your e-Boks and find the documents and find the documents in your inbox or miscellaneous folders you might have created

2. Mark the document you desire metadata about

3. Select 'More' then 'Information'

Pseudonymous user ID

Is usually used in connection with payment via e-Boks

Log into your e-Boks and find the documents in your inbox or miscellaneous folders. Among these you must locate the original collection and receipt pertaining to the payment

Photo identification

E.g. passport, driver's licence or similar

1. Log onto e-Boks user support.

2. Select your name at the top of the screen to the right, then 'My activities'. Here you will find the following:

The information you have registered at e-Boks user support
The active and inactive cases being processed by the e-Boks user support

3. Go to the respective cases to see what information (and attachments) they cover

Electronic documentation

E.g. personal information pertaining to probate certificates and power of attorneys

1. Log onto e-Boks user support

2. Select your name at the top right of the screen, then click on 'My activities'

3. Find the case wherein you earlier sent electronic documentation to e-Boks

Technical information

E.g. information regarding your communication unit, browser, operating system, IP-address

This information is saved locally onto your own computer or your telephone. You must know what unit you own or browser you use in order to obtain them

2. Submitting request for insight

You do not have direct access to the following information:

Metadata (All information regarding your documents)
Log (Information regarding documents such as when you have received or accessed a document)
Physical documentation (Such as personal information in probate certificates, power of attorneys, etc.)

To gain insight into this information, you must submit a request for insight. This is possible via e-Boks user support.

1. Contact e-Boks user support.

2. Make use of the form: 'Private'.

3. In 'My inquiry relates to' you must select 'Data protection advisor'.

4. You must moreover provide the following:

Request for insight into the security log of e-Boks, metadata and/or other information
The specific period that you want information about

Processing of case and authentication

In order for e-Boks to safeguard the identity of the user and prevent that the information becomes known to inappropriate parties, all cases, including those related to requests for insight, are processed exclusively in the user support system of e-Boks.