This article will show you how to download a digital letter received in your mailbox on e-Boks to your own device (computer, tablet or phone). This function is also called "save a local copy".
There are two different ways to download a digital letter when you are logged into your account through our website www.e-boks.dk. Downloading can be done through the letter overview or after you have opened the letter. We show you both ways step-by-step with guiding images below.
Firstly, you must ensure that you have logged into your e-Boks on www.e-boks.dk and then have clicked either the tab "mail from companies" or the tab "mail from public authorities", depending on the sender of the mail that you wish to download.
How to download in the overview of letters:
- Tick off the box with a checkmark on the left side of the mail that you wish to download. If you want to download more than one letter, you can put multiple checkmarks. However, there is a maximum download limit of 25 mails at a time.
- Click on "More" on the grey toolbar on top of the
- Click on the red "Save" button
- Beware that your internet browser may ask now you for permission to download the file, before the download will happen. if you accept, then the download starts with success.
Afterwards, finding the downloaded file after the download is done depends on your device and browser.
Below, you see an example of where to click in order to download letters by using the grey toolbar on top of the list of letters.
How to download it within the document:
- Click on the letter that you wish to download in order to open it
- Click on "Save a local copy" at the bottom right corner med red text. If this option does not appear, click on "Show actions" at the top right corner.
- Click on the red "Save" button
- Beware that your internet browser may ask now you for permission to download the file, before the download will happen. if you accept, then the download starts with success.
Below, you see an example of where to click in order to download after having opened the letter.