This article gives you a guide how to create an account on the user support page, and how to add documents and comments to an existing case.
Index:
1. Automatically created accounts
2. Log in to the costumer support page for the first time
3. Add documents to an existing case
1. Automatically created accounts
When you create a case through the costumer support page, you will receive the following mail as a conformation on your submission. In the mail you also get a case number (see image).
An account will automatically be created, which i linked to the mail address you provided in you request.
2. Log in to the costumer support page for the first time
- Go to eboks.dk
- Click on Need help (see image).
- Click on Sign in (see image).
- When it is the first time you log in to the costumer support page, you will need to create a password. You do that by clicking on Get a password (see image).
- Enter your mail address that is linked to your request, and then Submit (see image).
- Your screen will now show this message, and you will now have to open you mail inbox (see image).
- You will have received this e-mail (see image). Click on the blue link that says Create a password.
- The links goes to this page, where you can create a password (see image).
- Your account is now created.
3. Add documents to an existing case
- Log in to the user support with your mail address and password.
- Click on your name in top of the screen and then My activities (see image).
- Here is a overview of every interaction you have had with costumer support. Click on the desired case title (see image).
- Click on Add to conversation to add information or documents to the case (see image).
- Add the desired information and press Submit (see image).
- You now have added the desired information. The costumer support team will answer your request as fast as possible.